Order Processing

Orders are normally processed within 2–4 business days after successful submission, payment authorization and any necessary transaction review.

During unusually busy periods, processing may require up to 5 business days. Processing time is separate from transit time.

Shipping Availability

Shipping availability depends on the destination and the options presented during checkout. If a destination is not supported, checkout may not offer a delivery method for that address.

Shipping Charges

Available shipping methods and applicable shipping charges are shown during checkout before payment is submitted.

Delivery Estimates

For orders delivered within the United States, estimated standard transit is generally 10–15 business days after dispatch.

This estimate begins after order processing has been completed and the parcel has been dispatched. Delivery estimates are not guaranteed arrival dates.

Tracking

When tracking is available, tracking information may be provided after dispatch. Carrier systems can require additional time before the first scan or movement appears.

Address Accuracy

Customers are responsible for entering a complete and accurate delivery address. Contact us as soon as possible if an address correction is needed; changes cannot be guaranteed after processing or shipment begins.

Shipping Delays

Weather, holidays, carrier operations, customs procedures, high parcel volume and local delivery conditions may affect transit.

Lost Shipments

If tracking indicates an unusually extended delay or a parcel appears lost, contact customer support with the order number and available tracking information.

Delivered but Missing

If tracking shows delivered but the parcel cannot be located, check the immediate delivery area, household members, reception or building management before contacting support.

Damaged, Incorrect or Incomplete Shipments

If an order arrives damaged, incorrect or incomplete, contact us as soon as reasonably possible and keep relevant packaging until the issue has been reviewed. Photographs may be requested where helpful.

Multiple Shipments

Orders containing multiple items may sometimes be delivered in more than one parcel and may have separate tracking information.

International Duties & Import Charges

Where applicable, customs duties, import taxes or related charges may be imposed by the destination authority. Any such charges are governed by the applicable destination requirements.

Returns & Shipping

Eligible items may be returned within 180 days after confirmed delivery, subject to the Return & Refund Policy.

Do not send merchandise back without first contacting customer support. The published business address is not automatically a return address.

Shipping Support

For shipping assistance, contact service@selovyn.com and include your order number and tracking information where available.