selovyn™ · Creative Making
Contact Us
Need help with a product, order, payment, shipment, return or refund? selovyn™ customer support can help identify the right next step.
Last updated: September 22, 2026
Primary Contact Information
Email: service@selovyn.com
Phone: +86 130 4630 5161
Customer Service Hours: 8:00 AM – 10:00 PM Daily
Official Website: selovyn.com
For order-related requests, include the order number and the email address used during checkout where available.
Product Questions
For product questions, include the product name or page information where possible. We can help clarify published details such as included materials, available variants, dimensions and intended use.
Orders & Changes
Contact us as soon as possible if you need help with an order, delivery address, quantity or cancellation request. We will make reasonable efforts to assist before fulfillment progresses, but changes cannot be guaranteed once processing or shipment has begun.
Shipping & Tracking
Orders are normally processed within 2–4 business days, with up to 5 business days during unusually busy periods.
For U.S. orders, estimated standard transit is generally 10–15 business days after dispatch. For shipping or tracking questions, include your order number and current tracking information where available.
Ownership & Operation
Who Owns & Operates selovyn™?
selovyn™ is owned and operated by Shenzhen Shuzhuangqi Trading Co., Ltd.
Shenzhen Shuzhuangqi Trading Co., Ltd. operates selovyn.com and is responsible for the operation of the selovyn™ online store and its customer-service activities.
Owner / Representative: Zhong Danfeng
Damaged, Incorrect or Incomplete Orders
If an item arrives damaged, incorrect or incomplete, contact us as soon as reasonably possible. Clear photographs of the item, packaging, shipping label or affected components may help us review the issue.
Returns
Eligible items may be returned within 180 days after confirmed delivery, subject to the Return & Refund Policy.
Contact customer support before sending merchandise back so the correct return instructions can be provided. The business address published on this website is not automatically a merchandise return address.
Refund Questions
Once an eligible refund is approved, selovyn™ generally initiates the approved refund within 5–10 business days. Approved refunds are generally returned to the original payment method where possible.
For refund questions, include the relevant order number and the email used during checkout.
Payment Questions
selovyn™ supports PayPal, Visa, eligible credit and debit cards, Apple Pay and Google Pay. Never send full card numbers, card security codes, payment passwords or banking login credentials through customer-service email.
Privacy Requests
For privacy-related questions or requests, contact service@selovyn.com and provide only the information reasonably necessary for us to understand and respond to your request.