180-Day Return Window

Eligible selovyn™ items may be returned within 180 days after confirmed delivery, subject to the eligibility requirements and process described in this policy.

Contact selovyn™ customer support before sending an item back so the applicable return instructions can be provided.

Return Eligibility

Return eligibility may depend on the product, its condition, the reason for return and any product-specific information presented at the time of purchase. Items should be kept in a condition reasonably suitable for review.

Creative Kits & Used Materials

Because many selovyn™ products contain consumable or project materials, eligibility may be affected once materials have been substantially used, mixed, cut, altered, assembled or otherwise consumed, except where the request concerns a defect, damage, incorrect item or other rights that apply under law.

Starting a Return

Contact service@selovyn.com with the order number, item name and a concise explanation of the request. Do not include unnecessary sensitive payment information.

Return Destination

Do not automatically send merchandise to the business address published on selovyn.com. The business address is provided for business identification and contact purposes and is not automatically a merchandise return address.

Damaged Items

If an item arrives damaged, contact us as soon as reasonably possible. Clear photographs of the item and packaging may help us review the issue.

Incorrect or Incomplete Items

If the wrong item is delivered or expected components are missing, contact customer support with the order information and details of the issue.

Defective Items

If a product appears defective, stop using any component that appears unsafe and contact customer support with the relevant details.

Return Shipping

Return-shipping instructions and responsibility for return costs depend on the reason for return, applicable rights and the instructions provided for the authorized return. Do not purchase a return method expecting reimbursement unless it has been approved in advance.

Preparing the Return

Follow the return instructions provided by customer support and include any required order or return reference. Package items securely to reduce the risk of additional damage in transit.

Inspection

Returned items may be reviewed after receipt to confirm the item, condition and return reason before a final refund or other resolution is completed.

Refund Method

Approved refunds are generally issued to the original payment method where possible. We generally cannot redirect a refund to an unrelated payment account or individual.

Refund Timing

Once an eligible refund is approved, selovyn™ generally initiates the approved refund within 5–10 business days.

After the refund has been initiated, additional posting time may depend on PayPal, the card issuer, Apple Pay, Google Pay, the customer's bank or another applicable payment provider.

Exchanges & Replacements

Replacement or exchange availability may depend on stock and the circumstances of the request. Customer support will explain the available options where applicable.

Order Cancellation

Contact us as soon as possible if you need to request cancellation. We cannot guarantee cancellation after processing, packing or shipment has begun.

Refused or Undeliverable Parcels

If a parcel is refused or cannot be delivered, any available resolution may depend on the shipment status, carrier outcome, return condition and applicable costs.

Consumer Rights

Nothing in this policy is intended to limit rights that cannot lawfully be excluded or restricted.

Return & Refund Support

For return or refund assistance, contact service@selovyn.com. Customer Service Hours: 8:00 AM – 10:00 PM Daily.